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06:57 Dec 20, 2024

Oscar Smith

Technical Writer

5.00/5
1 Feedback
1 Jobs done
25% Job success
$ 21.00 Hourly price
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Biography

My name is Oscar, With over 20 years of experience in technical writing and release note documentation, I am a seasoned freelance writer who delivers clear, concise, and user-centred documentation for software applications and products. I collaborate closely with product, engineering, and customer support teams to ensure documentation accuracy, relevance, and adherence to brand voice. .

from Georgia
Member since 2024-11-08 18:26:49

Expert profile

Release Notes
$ 21.00/hr
A Release Notes Writer is responsible for creating clear, concise, and user-friendly documentation that outlines the latest updates, enhancements, bug fixes, and changes in software products. The role requires strong writing skills, attention to detail, and the ability to translate complex technical information into accessible content.

Feedback received (by clients)

5.00
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Julia Bell
5/5
1 month ago

Outstanding Research and Analysis.

This editor caught errors we didn’t even know were there! They were thorough in correcting grammar, punctuation, and consistency issues, leaving the document polished and professional. Highly skilled and very reliable..

About Oscar

Skills & expertise
Skills
Version Control Systems Web Development Basics Collaboration Tools Documentation Tools
Expertise
Release Notes
Spoken languages
English
Soft skills
Critical Thinking Time Management Creativity Collaboration Attention to Detail Interpersonal Skill Organizational Skills Patience Analytical Thinking Stress Management
Education
Academic Background
  • Name of University :- Emory University
  • Choose the Highest Academic Degree :- Doctoral Degree
  • Graduation Year :- 2001
  • Professional Certificate :-
    1731141143-Certificate.png 219KB
Additional Information
Work History
  • What citation styles are you familiar with? :- APA
  • Additional CV information :-
Technical Writer & Release Notes Specialist
[Austria & Remote]
  • Developed and maintained detailed release notes for software updates, capturing new features, enhancements, and bug fixes in a clear and structured format.
  • Collaborated with product, engineering, and QA teams to understand software changes and ensure accurate, relevant documentation.
  • Implemented feedback loops with support teams to address frequently asked questions and align documentation with user needs.
  • Produced technical guides, quick start manuals, FAQs, and online help articles for various SaaS products, enhancing user comprehension and reducing support requests.
  • Applied best practices in SEO and UX writing to optimize content readability and accessibility.
Technical Writer
[AppZoro Technologies Inc, Georgia]
[January/2010 – Jully/2017]
  • Created and managed comprehensive user documentation, including installation guides, troubleshooting procedures, and API documentation for a suite of Software Products.
  • Initiated a standardized template for release notes, resulting in a 79% improvement in user satisfaction and reduced onboarding time for customer support staff.
  • Conducted product walkthroughs and interviews with developers to gather insights into complex features, ensuring all documentation accurately reflected the software’s functionality.
  • Trained new team members on best practices for release notes and technical documentation writing.
Technical Content Writer
[SAP Canada Inc, Canada]
[August/2004 – November/2009]
  • Authored engaging and informative content for knowledge bases, tutorials, and user manuals, assisting users in resolving issues independently.
  • Worked closely with the UX team to ensure technical content was seamlessly integrated into the product interface, aligning with user workflows.
  • Utilized analytics to track content performance and iterated on high-impact documentation, continuously improving the documentation's quality and relevance.
  • Did you ever work for any other online academic assistance companies? :- No
  • Upload Resume :-
    1731142484-Resume.jpg 142KB
Availability
Scheduling Preferences
  • Preferred Working Days :- Monday,Thursday,Saturday,Sunday
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